Service Engineer - Electric Vehicle Charging Solutions
Delta Electronics EMEA - Hoofddorp, Netherlands
Company Description
Smarter. Greener. Together.
Together with our 80.000 colleagues worldwide, we believe in technology and collaboration and are dedicated to providing innovative and energy-efficient solutions.
Job Description
We are looking for a Service Engineer for our Electric Vehicle Charger Solution service operations in the French region. Your objectives are remote diagnostics and initiation of on-site service activities with the provision of repair instructions and required spare parts. Furthermore, you will be supporting Level 1 Support in resolution of complex technical issues and service requests from ASP customers and you will align identified product problems with Quality and R&D.
Your Key Responsibilities:
- Handling service requests directly addressed to you
- Resolving technical problems forwarded from Level 1 Support
- Initiation of on-site interventions (to be done by service partner (ASP)) and creation of adequate repair instructions and determination of required spare parts, on-site job ASP monitoring
- Participation on creation and updating of content for supporting remote an on-site service activities
- Conducting trainings for level 1 and ASPs
- Remote diagnostics and service
- Occasional on-site support for complex technical issues
- Communication of identified product issues to Quality and Master Service Engineer
Qualifications
- Educational degree in electrical maintenance, electro technical services, electrical engineering or related majors
- Good technical understanding and experience with electrical equipment repair (low and high voltage)
- Native/Fluent in French, Spanish is considered a plus
- Very good communication skills in English
- Excellent understanding of end-to-end service processes
- Good MS Office knowledge
